Palautuskäytäntö

Return & Refund Policy

We want you to feel happy with your purchase. If something doesn’t feel right, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

Return Conditions

Items must be:

• Unused and in original condition
  
  

• Free from stains, outdoor, or damage
  
  

• Returned with proof of purchase
  
  

To start a return, please email us at info@cottoncastle.fi.
Returns must be approved before sending items back.

Return Shipping

Return postage costs are the responsibility of the buyer.
Any loss in value due to wear or damage may be deducted from the refund.

Refunds

Refunds are issued once the returned item is received and inspected.
They will be processed using the original payment method, unless otherwise agreed.

Please note:

• Only the product cost is refundable
  
  

• Shipping fees are non-refundable
  
  

• Processing times may vary depending on your bank or card provider
  
  

If you have any questions, we’re always happy to help at info@cottoncastle.fi.
We want your experience with us to feel warm, simple, and worry-free.