Käyttöehdot

Last updated: 07/11/2025

Welcome to Cotton Castle. These Terms & Conditions govern your use of our website and purchase of products from us. By accessing or purchasing from Cotton Castle, you agree to be bound by the following terms. If you do not agree, please discontinue using our website.

1. Company Information

Cotton Castle
Email: info@cottoncastle.fi
Phone: +358442406498 / +358469378939
(Insert physical address if available)

2. Eligibility

You must be at least 18 years old to place an order. If under 18, parental supervision/approval is required.

3. Product Information

• All products are handmade or hand-printed, and slight variations in size, color, or pattern may occur.
• These variations are not considered defects and are not eligible for claims.

We make reasonable efforts to display product details accurately, but color variations may occur due to screen/device differences.

4. Pricing & Payment

• Prices are shown at checkout in the selected currency.
• We reserve the right to update prices anytime without notice.
• Payments must be completed before order processing.
• We accept payment methods listed at checkout.

5. Order Acceptance

• Orders are subject to availability & confirmation.
• We reserve the right to refuse or cancel orders due to stock issues, suspicious activity, or incorrect pricing.
• You will be notified via email if an order cannot be fulfilled.

6. Shipping

• Orders are processed within 2–5 business days unless otherwise specified.
• Processing may be delayed during holidays or busy seasons.
• Shipping charges and delivery timelines are shown at checkout.
• Customs duties (if any) are the customer’s responsibility.

Details are provided in our Shipping Policy.

7. Cancellations

• You may request cancellation before dispatch.
• If already shipped, cancellation is not possible.
• We reserve the right to cancel an order at our discretion; full refund will be issued in such cases.

8. Returns & Refunds

• We offer a 14-day return policy starting from order delivery date.
• The item must be unused, in original condition, with proof of purchase.
• Customers pay return shipping cost.
• Refunds exclude original shipping charges.
• Partial or rejected returns may occur if the item is not in acceptable condition.

Full details are provided in our Return Policy.

9. Intellectual Property

All content available on this site, including designs, product images, text, branding, graphics, and logos, is the property of Cotton Castle and protected under applicable laws.
Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

• We are not liable for indirect losses, damages, or data loss arising from use of our site or products.
• Use our products responsibly and ensure compatibility in your home environment.

11. User Conduct

You agree not to:
• Interfere with website operation
• Breach security features
• Copy or misuse content
• Engage in fraudulent activity

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, policies or practices of third-party websites.

13. Force Majeure

We are not responsible for delays/failures caused by circumstances outside our control (weather, pandemic, strikes, transport issues, etc.).

14. Governing Law

These terms are governed by the laws of (Insert governing jurisdiction; use Finland or India depending on business registration).
Any disputes will be resolved under appropriate jurisdiction.